Virtual Town Hall provides unlimited, ongoing support to each of our users. Users may pick from the following support options:
1. Telephone: Contact our Customer Support & Training Center, Mon. - Fri., 9 a.m. to 5 p.m. EST.
(978) 461-5895
2. Email: Email your question or need to our support team; most emails are addressed within the same day.
3. Instant Message: For a quick, immediate response to your question, all users have access to VTH IM via their FirstClass desktops once they sign in.
4. Private User Support Site: Log-in to our private support site to view a wealth of information, such as FAQs, screen shots, downloadable PDFs and short, topic-specific videos.
Users can NOW also sign up for free 25 minute online tutorials and trainer chat rooms!
NOTE: Technical Support is always available 24/7/365.
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